The Strategic Impact of NextGen Referral Management Systems


Darren Mathis

Tangible Benefits of Investing in today’s vastly improved Referral Management Systems (RMS)

Investing in today’s NextGen electronic Referral Management Systems (RMS) can offer significant benefits to Skilled Nursing Facility Operators. These systems streamline and improve the referral process, making it more efficient and effective. Here are some of the key benefits that make these systems worthy of your attention:

Faster Referral Processing

Electronic RMS reduces the time it takes to process and manage referrals. Instead of relying on manual paperwork and phone calls, SNFs can receive and respond to referrals electronically, leading to quicker admissions and care coordination.

Enhanced Communication

RMS allows for seamless communication between referring hospitals, physicians, case managers, and the SNF. This real-time communication ensures that all parties involved are on the same page regarding patient information, medical needs, and treatment plans.

Improved Patient Care

With faster and more accurate information exchange, SNFs can better prepare for incoming patients, ensuring that they receive appropriate care from the moment of admission. This can lead to better outcomes and patient satisfaction.

Reduced Errors and Duplication

Electronic RMS minimizes the risk of errors that can occur during manual data entry or paper-based processes. Duplicate referrals and unnecessary administrative work can be significantly reduced, leading to more efficient operations.

Comprehensive Documentation

RMS allows for centralized storage of referral information, medical records, and other necessary documentation. SNFs can access and review patient data easily, supporting better decision-making and care planning.

Data Analytics and Reporting

Electronic RMS provides valuable data insights and reporting capabilities. SNFs can analyze referral patterns, track admission trends, and identify areas for improvement in their processes.

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Compliance and Accountability

An RMS can help SNFs stay compliant with regulations and industry standards by providing audit trails, ensuring proper authorization and documentation, and reducing the risk of non-compliance issues.

Cost Savings

Though the initial investment in an RMS may require financial resources, the long-term benefits can lead to cost savings. Increased efficiency, reduced paperwork, and improved resource allocation contribute to overall cost reduction.


Many RMS solutions can integrate with Electronic Health Records (EHRs) and other healthcare software, facilitating a smooth exchange of patient information across different platforms.

Competitive Advantage

SNFs that adopt electronic RMS stay ahead of the curve and demonstrate their commitment to modernizing their operations. This can enhance their reputation and attract more referrals from hospitals and other healthcare providers.

Overall, making strategic investments in technology can streamline operations, improve patient care, and provide a competitive edge for Skilled Nursing Facilities in the increasingly digital and interconnected healthcare landscape. 

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November 3, 2023

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