40% of your communities are using the wrong documents.
Or could it be 50%? Could it be even higher? How do you keep track and know for sure? What are the risks you run by using an out-of-date residency agreement or an expired state form?
Outdated documents are one of the biggest compliance risks for senior living communities
Most senior living communities don’t have a clue if all of their documents are in compliance, according to Darren Mathis, CEO and founder of LincWare. They’re always shocked when we run an audit and that’s scary.
LincWare is the developer of the digital admissions platform called AdmitPlus. For starters, it’s 100% paperless, which should be a given for the sensitive process of admitting a new resident. And yet many communities remain bound to clunky paper-based move-in procedures and all the confusion and legal risks that come with it.
“Hey, I found these forms online. Let’s download them and use them!”
Even worse than using outdated documents, is how often a community decides to introduce new forms and documents just because someone read something online and thought it was a good idea. You have to wonder what kind of legal risks that opens up for communities.
According to Darren, the heart of the problem lies in the document distribution process. “Final executed documents are usually kept at the community location,” Darren tells me. “So, there is little visibility across documents. If something is missing, no one knows about it until there is an issue. Then everyone scrambles to find a document that may not have been executed in the first place,” he adds.